Customer Service Support

6 days ago

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Description

•Paleovalley & Wild Pastures are revolutionising health for both customers and the planet. •They offer high-quality, sustainably-sourced products through our e-commerce platforms. •As a family-owned business, Paleovalley strives for a work environment that's fun, challenging, and rewarding. •The company culture thrives on unity, respect, and empowerment. •Working at Paleovalley, you find a mission-driven company that aligns with your values. •You're counting on YOU to help preserve exceptional customer care the brand is celebrated for! •Manage Tickets and Live Chats, ensuring that no query is left unanswered. •You'll embark on an in-depth, four-week onboarding/training journey. •Join a passionate, tight-knit team sharing a common love for outstanding customer service.

Requirements

•At least 1 year of experience in a small e-commerce business. •Familiarity with Shopify, HelpScout, or Groove is preferred but not mandatory. •A minimum of 6 months of experience with social media moderation on Facebook and Instagram. •Proficiency in using Slack, GSuite, Meta Business Suite, Instagram, and Facebook. •A go-getter attitude, positive energy, and self-motivation. •The readiness to innovate, try new things, and carve a unique path in your role. •The capacity to quickly clear outstanding responses while maintaining the high-quality customer service we're proud of.

Benefits

•Competitive salary: $1440 - $1760* per month depending on your experience •Full-Time Employment: This role is full-time, ensuring you'll have plenty of opportunities to make an impact and thrive. •Work Schedule: Work from Monday to Friday, 7 am to 3 pm EST. •Team Meetings: The weekly meetings are an excellent opportunity to connect, align, and plan for the week ahead. Here is the meeting schedule: •Entire WP/PV Team Meeting: Every Tuesday at 2:00 pm EST, you’ll need to be available until at least 2:30 pm EST. •Entire CS Team Meeting: Every Thursday at 1:00 pm EST. •Social Team Meeting: Every Friday at 11:30 am EST. •Monthly 1:1 Meetings with Manager: Scheduled individually for personal updates and discussions. •Career Advancement: As Paleovalley continues to expand, they foresee the need for team leads in the future. While this is not an immediate opportunity, your growth and advancement are definitely on the radar!