Workforce and Community Education
Customized Education • Community College • Workforce Development • Public Safety • K-12 Education
51 - 200
Service Desk Analyst
November 27
Workforce and Community Education
Customized Education • Community College • Workforce Development • Public Safety • K-12 Education
51 - 200
Description
• The Service Desk Analyst is the first point of contact for all IT related requests. • Receives inquiries through phone calls and tickets and documents all contact in a central ticketing system. • Provides a high level of customer service and quickly diagnoses technical issues, while remaining detail oriented. • Supports National University’s community of users resolving technical issues using excellent listening skills, critical thinking, customer rapport, and sound troubleshooting methodologies in a remote environment. • Frequently utilizes Microsoft applications and operating systems, browser-based applications, Student Information Systems (SIS), Workday, Salesforce, cloud telephony, collaboration tools (Zoom and Teams), and remote desktop agents.
Requirements
• Associate's degree in technology, or related field, required. • Minimum of two (2) years of experience in a customer service role required. • Minimum of one (1) year of experience as a technical support provider, or equivalent experience, required. • Experience in Service Desk/Call Center environment preferred. • Experience with ticketing systems preferred. • CompTIA certification, or equivalent, highly desirable. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred.
Benefits
• Comprehensive well-being benefits for you and your family.
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