Technical Account Manager

2 days ago

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Johnson Controls

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Engineering • Manufacturing Operations • Sales • Building Automation • Fire & Hazard Protection

10,000+

Description

• Understand your client's business requirements in each project and discover technical needs to provide a complete solution for their implementation success. • Collaborate closely with your team: internal project managers, implementation consultants, and other cross-functional departments making our customer's success a priority. • Become an expert in software solutions. • Report progress and updates to the client and your internal teams, regularly. • Provide technical collaboration and support with customers' IT- implementation staff to achieve a successful deployment and adoption of our products. • Be a subject matter expert on implementation methodology and provide this expertise on all your engagements. • General product configuration. • Create/update reports. • Create/update integrations. • Bulk loading of data. • Create/update workflows. • Overcome client and internal obstacles to complete tasks. • Mentor your client in the adoption of best practices for our product's success. • Identify opportunities to position other service offerings. • Support your team in mentoring new Technical Account Manager teammates.

Requirements

• 3+ years of strong/professional consulting experience in software installation. • Knowledge of SQL databases, and Windows servers. • Passion for customer service and understanding that their success is directly tied to our product and company success. • Ability to provide effective communications to both colleagues and customers. • Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer's needs early to mitigate potential implementation roadblocks. • Previous experience in conflict management and team building. • Proven ability to ramp on new technology quickly through instruction and self-training. • Mentor clients in new technologies and processes, for successful product adoption. • Prior experience in: Internet Information Services, Client Management, Microsoft SQL Server, Creating SQL Scripts (Microsoft), Data migration experience, Experience with SAML authentication, Software Installation