Assembly (joinassembly.com)
Work smarter, not harder • Backed by AlphaEdison, Homebrew, Acadian Ventures, Wonder Ventures, and more.
Workplace Happiness • Employee Recognition • Workplace Culture • Employee Engagement • Culture
11 - 50
💰 $10M Series A on 2022-12
Product support specialist
August 7
Assembly (joinassembly.com)
Work smarter, not harder • Backed by AlphaEdison, Homebrew, Acadian Ventures, Wonder Ventures, and more.
Workplace Happiness • Employee Recognition • Workplace Culture • Employee Engagement • Culture
11 - 50
💰 $10M Series A on 2022-12
Description
• Serve as the primary point of contact for customers, offering expert assistance and support for products • Troubleshoot problems, resolve customer issues, and provide guidance on product usage • Maintain a comprehensive understanding of products and services to assist customers effectively • Gather customer feedback to drive continuous improvement
Requirements
• Proven 2-3 years of experience in a customer success or related role, preferably in a SaaS environment • Strong empathy for customers and a passion for enhancing their experience • Excellent written and verbal communication skills, along with strong interpersonal skills • Experience collaborating with cross-functional teams • Strong problem-solving skills and a proactive approach to identifying and resolving issues • Familiarity with customer engagement and support tools • Ability to work in the Pacific Time Zone • Bonus: Experience with HRIS platforms/integrations
Benefits
• Unlimited paid time off • Internet reimbursement • Remote-first work environment • Option for office space in Bangalore • Top-notch tools including a MacBook
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