Associate Customer Support Specialist

January 24

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DeleteMe

DeleteMe is a service provided by Abine, Inc. , specializing in online privacy protection. It offers a solution for individuals and businesses to easily and safely remove personal data from the internet. Since 2011, DeleteMe has been the leading service in personal data removal, helping clients safeguard their personal information from search engines and data brokers. The service includes submitting personal data for removal and provides expert assistance to search for and delete information. DeleteMe offers continuous updates and reports, ensuring users' data stays private over time. The company serves both individual customers and organizations, providing resources to combat online threats like doxxing and identity theft.

Internet privacy software β€’ Browser add-ons β€’ extensions β€’ Tracker blocking β€’ Privacy protection and management

51 - 200 employees

Founded 2010

πŸ”’ Cybersecurity

Description

β€’ DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online. β€’ DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH. β€’ The Associate Customer Support Representative reports directly to the Customer Support Team Lead. β€’ This role is responsible for interacting with existing and potential customers. β€’ After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk.

Requirements

β€’ Previous experience in customer support or a similar role β€’ Strong communication and interpersonal skills, including written skills β€’ Adept troubleshooting, problem-solving, and critical thinking β€’ Passion for learning and an ability to communicate complex issues in a clear and educational manner β€’ Ability to adapt to rapid changes in the workplace β€’ Proficient in using technology and navigating multiple systems

Benefits

β€’ Comprehensive health benefits β€’ Flexible work schedule β€’ 100% work from home β€’ Generous 401k matching β€’ Paid time off β€’ 13 company paid holidays β€’ Childcare expense reimbursement β€’ Fitness reimbursement β€’ Birthday time off

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