Senior Manager, Customer Support

2 days ago

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DeleteMe

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Internet privacy software • Browser add-ons • extensions • Tracker blocking • Privacy protection and management

51 - 200 employees

Founded 2010

🔒 Cybersecurity

Description

• About DeleteMe, The Online Privacy Company • DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online. • DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. • What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. • DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors. • DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy. • DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. • As our Senior Manager of Customer Support you will be responsible for building and implementing the vision that defines the future of both our support and custom request teams.

Requirements

• 5+ years of experience in customer support, with a high degree of comfort in managing both B2B and B2C customers • Familiarity with delivering omni-channel support including through email, phone and live chat channels • 3-5 years of people management experience • Experience working with a high-growth company or fast paced environments • Demonstrated history of developing and improving operational processes • History of delivering on large, impactful projects • Previous experience of working with global teams • Experience working with Product and Engineering teams • Proficiency with G Suite, Slack, Zendesk, Jira • This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.

Benefits

• Comprehensive health benefits • Flexible work schedule • 100% work from home • Generous 401k matching • Paid time off • 12 company paid holidays • Childcare expense reimbursement • Gym membership reimbursement • Birthday time off