Customer Success Lead

April 1

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Logo of LeapLytics GmbH

LeapLytics GmbH

LeapLytics GmbH is a Germany-based company that specializes in enhancing corporate social responsibility through corporate volunteering and giving. Their platform connects businesses with over 2500 non-profits, helping companies engage in meaningful volunteer projects and measure social impact. LeapLytics aims to create a sense of purpose within companies by promoting employee engagement and social sustainability.

Risk Management • Power BI • Project Management • Management Reporting

2 - 10 employees

Founded 2021

🤝 B2B

🤝 Non-profit

🌍 Social Impact

📋 Description

• Verantwortlich für unsere Customer Success Strategie. • Hauptansprechpartner für unsere wichtigsten Kunden. • Entwickeln von Strategien zur Maximierung der Kundenzufriedenheit und -bindung. • Erarbeitung von Lösungsansätzen im Bereich Corporate Volunteering und Spenden. • Überwachung und Analyse von Kundenerfolgskennzahlen. • Projektmanagement für Großprojekte wie Social Days und strategische Freiwilligenprogramme. • Evaluierung von Trends und Best Practices im Bereich Customer Success.

🎯 Requirements

• Mehrjährige Berufserfahrung im Bereich Customer Success, Account Management oder in einer vergleichbaren Rolle, idealerweise im SaaS-Umfeld. • Du hast eine Startup-Mentalität: Du denkst strategisch, kreativ und lösungsorientiert. • Sehr gute Projektmanagementfähigkeiten, um mehrere Prioritäten und Deadlines effektiv zu koordinieren. • Hervorragende Kommunikations- und zwischenmenschliche Fähigkeiten sowie eine ausgeprägte Kundenorientierung. • Erfahrung in der Zusammenarbeit mit Firmenkunden, vorzugsweise im HR-, CSR- oder Nachhaltigkeitsbereich. • Du lebst in Deutschland und sprichst fließend Deutsch und Englisch (unsere Firmensprachen). • Leidenschaft für soziale Verantwortung und das Ziel, Unternehmen dabei zu unterstützen, positive Veränderungen zu bewirken.

🏖️ Benefits

• Ein sinnstiftendes Arbeitsumfeld, in dem dein Beitrag direkt zur Verbesserung der Gesellschaft beiträgt. • Eine unterstützende Teamkultur mit vielen Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. • Regelmäßige Co-Workings in Berlin und München und mind. 1 Teamtrip pro Jahr mit dem kompletten Team. • Work from anywhere - wirklich. • Engagiere dich durch Corporate Volunteering während der Arbeitszeit so viel du möchtest. • Erfolgsorientiertes Gehaltspaket und weitere Benefits, inklusive Weiterbildungsmöglichkeiten.

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