Fraud and Compliance Specialist - FCC Specialist

February 15

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Mosaic (joinmosaic.com)

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Mosaic is a company that simplifies the transition to clean energy for homeowners by providing flexible financing options through a nationwide network of contractor partners. They focus on sustainable products, including solar panels and energy-efficient home improvements, while ensuring a streamlined process and exceptional customer service for both contractors and homeowners. Mosaic is dedicated to addressing climate change through innovative financing solutions and is committed to supporting the growth of clean energy initiatives across the nation.

solar finance • clean energy • solar panels • solar energy • solar

201 - 500 employees

Founded 2011

💳 Fintech

⚡ Energy

👥 B2C

📋 Description

• Who We Are: We are creating the best way to finance clean energy for the home to help combat climate change. • Location: We are remote-first. This role can be based in most states in the US. • The Opportunity: As a member of the Fraud and Compliance team, you will be responsible for resolving complex cases protecting Mosaic from legal and financial risk. • Responsibilities: Investigate and solve fraud and compliance cases using various tools available: LexisNexis, DataTree, Emailage, and others. • Resolve borrower complaints including Social Media disputes (BBB, Yelp, Facebook). • Resolve FCRA disputes. • Perform investigations for Legal department and write up first-pass legal responses with recommendations. • Come up with necessary risk prevention processes and continuously look for ways to mitigate risk. • Conduct thorough investigations into suspected fraudulent activities, including but not limited to Installer fraud, borrower fraud, and 3rd party fraud. • Gather and analyze evidence, employing a variety of investigative techniques, such as forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes and identify responsible parties. • Collaborate with internal stakeholders, including legal, compliance, and Risk, to ensure appropriate actions are taken to address identified fraud cases. • Develop and implement fraud prevention strategies and controls to mitigate risks and safeguard company assets. • Stay up-to-date with emerging fraud trends, industry best practices, and regulatory requirements related to fraud detection and prevention. • Create comprehensive investigative reports, documenting findings, recommendations, and actions taken to address fraud or complaint incidents. • Assist in the development and implementation of fraud detection tools and systems to enhance the company's ability to identify potential fraudulent activities. • Collaborate with cross-functional teams to ensure a proactive and coordinated approach to fraud prevention and detection across the organization.

🎯 Requirements

• Basic knowledge of lending regulations, and some or all: FCRA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFAC • Able to solve problems independently and prioritize effectively. • Comfortable reviewing loan and financial transaction information. • Google Suite, Salesforce, Purecloud, Periscope, LexisNexis, Bridger, DataTree, Emailage • Ability to see patterns and spot suspicious behavior. • Proven experience (3 years or more) as a Fraud Investigation Specialist, conducting complex investigations, preferably in a corporate or financial institution setting. • Strong knowledge of fraud detection and prevention techniques, as well as a solid understanding of relevant laws, regulations, and industry standards. • Proficient in utilizing data analysis tools and techniques to identify patterns, anomalies, and trends indicative of fraudulent activities. • Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure. • Exceptional attention to detail and strong organizational skills to handle multiple investigations simultaneously. • Effective verbal and written communication skills, with the ability to articulate complex findings and recommendations to both technical and non-technical stakeholders. • Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams. • High ethical standards and integrity, maintaining confidentiality and professionalism throughout investigations.

🏖️ Benefits

• Robust Health, Dental, and Vision Plans • Generous paid time off • 401k Match • Lifestyle Spending accounts for professional wellness • Mental Health: Headspace subscription, online therapy sessions • …and more!