Developer Support Engineer

March 18

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Prisma

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Prisma is an innovative educational platform that provides a project-based virtual program for students in grades 4-12. Emphasizing personalized learning, Prisma equips children with skills and competencies vital for the future, fostering intrinsic motivation and collaboration through engaging workshops and a supportive community. Each student is paired with an experienced coach who guides their academic journey, ensuring they can explore their interests while developing critical thinking and problem-solving skills.

11 - 50 employees

📚 Education

🏪 Marketplace

🌍 Social Impact

📋 Description

• As a Developer Support Engineer, you will join the Developer Connections team to contribute to solving technical problems for Prisma users across Prisma ORM and the Prisma Data Platform. • You will provide support through various channels like GitHub, Discord, and other platforms, documenting solutions and reporting trends to help improve the product. • You will share your knowledge by improving documentation, creating tutorials or examples, and writing helpful articles that enable Prisma users, contribute to the growth of the Prisma community and increase adoption for Prisma products. • Help improve Prisma by sharing customer feedback and insights with our product and engineering teams, directly influencing the future of our products. • Collaborate with engineers, product managers, and other teams on projects that help us build better products aligned with user and customer needs. • Streamline internal processes by developing and maintaining tools and solutions, or creating runbooks that enable swift, standardized issue identification and resolution.

🎯 Requirements

• 2+ years of experience in a technical role, preferably supporting software developers or working directly with full-stack technologies. • Experience building applications with JavaScript or TypeScript, frameworks like Next, Remix and similar, on platforms like Cloudflare Workers or Vercel is highly beneficial. • Solid understanding of database concepts and experience working with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB). • Familiarity with Prisma's technologies is a significant advantage. • Demonstrated ability to diagnose and resolve technical issues, with a knack for identifying root causes and explaining solutions clearly. • Excellent interpersonal skills. You should be patient, empathetic, and able to communicate effectively with developers of varying technical abilities. • A structured and methodical approach to problem-solving, with the ability to think critically and creatively to find effective solutions. • Exceptional written and verbal communication skills in English, including the ability to explain complex technical concepts in a clear and concise manner. • Experience writing documentation or creating tutorials is a plus. • A passion for learning new technologies and staying up-to-date with the latest trends in web development and database management.

🏖️ Benefits

• Competitive Base Salary and Stock Options , including extended post-termination exercise windows. • Fully Remote Work with flexibility to work from anywhere within our required time zones. • Generous Time Off , including twenty-four days of paid vacation and paid sick leave. • Parental Benefits , including twenty weeks of fully paid parental leave and child sick leave. • Sabbatical Leave , with six weeks of fully paid time off after three years of continuous employment. • Mental Health Support , including four fully paid Mental Health Days per year and access to professional resources. • Tech and Ergonomic Budget to equip you with the tools you need, plus an ergonomic chair subsidy for your comfort and well-being. • Annual Offsites , bringing the team together twice a year with all expenses paid retreats at exciting locations.