Whitestack
Whitestack is a leading provider of private cloud solutions specializing in containerized applications and telecommunications networks. The company offers a range of cloud-native products including Whitecloud, a robust private cloud platform based on OpenStack, and Whitecruiser, a Platform-as-a-Service (PaaS) for seamless deployment of containerized applications. With a focus on automation and efficiency, Whitestack aims to transform organizational infrastructures, enabling scalable and resilient services while optimizing costs and performance for various industries, particularly in telecommunications and data centers.
Software Defined Networks • Network Function Virtualization • Open Networking • Whitebox Networking • OpenStack
Cloud Support Engineer
2 days ago
Whitestack
Whitestack is a leading provider of private cloud solutions specializing in containerized applications and telecommunications networks. The company offers a range of cloud-native products including Whitecloud, a robust private cloud platform based on OpenStack, and Whitecruiser, a Platform-as-a-Service (PaaS) for seamless deployment of containerized applications. With a focus on automation and efficiency, Whitestack aims to transform organizational infrastructures, enabling scalable and resilient services while optimizing costs and performance for various industries, particularly in telecommunications and data centers.
Software Defined Networks • Network Function Virtualization • Open Networking • Whitebox Networking • OpenStack
📋 Description
• Brindar soporte técnico de Nivel 1 para las plataformas y servicios productivos. • Gestión de incidencias de acuerdo a los protocolos establecidos y realizando el escalamiento que corresponda. • Prestar comunicación eficiente y efectiva al cliente. • Documentación de los soportes realizados, tanto en tickets como en las plataformas dispuestas. • Gestionar actividades que sea necesario ejecutar sobre ambientes de producción, coordinando las actividades, tanto de manera interna como con cliente, para su debida intervención. • Generar laboratorios de pruebas y troubleshooting a nivel de servidores y networking. • Disponibilidad para realizar tareas de soporte fuera de horario hábil, en actividades programadas con clientes, de mantenimiento, despliegues, u otras. • Disponibilidad para participar de sistema de turnos on call para soporte N1.
🎯 Requirements
• Autonomía (para lograr los mejores resultados) • Adherencia a estándares de clase mundial • Apertura de aprender nuevas tecnologías • Orientación al objetivo • Pensamiento analítico • Trabajo en equipo (para coordinar con equipos de desarrollo y despliegue de productos) • Disponibilidad para trabajar en turnos, rotatorios, según legislación de cada país.
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