Senior Manager, Event Operations
2 days ago
Description
• Oversee operational success of live events on Jump platform • Develop and implement strategies to optimize event day operations • Create a comprehensive playbook to standardize procedures • Provide clear guidance on event operations policies • Collaborate with Product, Engineering, client teams to craft risk mitigation plans • Lead test events and oversee virtual mission control during events • Design, build, execute comprehensive event day protocols • Create detailed staffing plans for client site live events • Work closely with marketing for fan communication pre, during, post events • Provide technical assistance to clients for Jump software setup • Accountable for on-site fan support via coordination with client and Jump staff • Collect and prioritize ideas for product improvements
Requirements
• Minimum 3-5 years of progressive experience in event operations, sports management, or a similar high-paced, high touch operational environment • Proven track record of managing complex live events and operational logistics • Experience with technology platforms and software deployment in live event settings • Demonstrated ability to develop and implement operational strategies • Strong technical aptitude with software implementation and troubleshooting • Experience with virtual mission control and real-time operational monitoring systems • Excellent data analysis and performance tracking capabilities • Exceptional organizational and planning skills • Strong leadership and team coordination abilities • Excellent communication skills, both verbal and written • Ability to work effectively under high-pressure environments • Adaptable and quick problem-solving mindset • Keen attention to detail • Strong interpersonal skills with ability to collaborate across multiple teams and stakeholders • Strong customer service mindset • Previous experience in sports technology, live event production, or software deployment (nice to have) • Knowledge of performance metrics and operational efficiency methodologies (nice to have) • Advanced proficiency in project management software (nice to have)
Benefits
• Remote first • Competitive salary and equity • Flex PTO policy • 401(k) • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel
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