Senior Operations - Customer Success Manager
October 24
Description
• Join a highly ambitious and talented team of experienced entrepreneurs & investors at a very exciting time in the company’s development • Ensure customers achieve desired outcomes while using our platform • Lead customer onboardings and drive effective onboarding of new customers • Act as Product ambassador and compile and communicate client feedback • Measure success and provide data insights
Requirements
• 3+ years experience in (B2B) software implementation, project management and/or business analysis • Proven experience in a proactive customer-centric role, ideally in a B2B setting • Prior experience with account management and upselling products to medium to large clients • Maritime knowledge/experience is a plus • Excellent English skills, additional languages like Norwegian, Mandarin, Greek, Russian, Ukrainian etc are a plus
Benefits
• Great office in the heart of Berlin as well as flexible / remote options
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