Customer Marketing Manager

February 18

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Logo of Kantata

Kantata

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management

📋 Description

• The Kantata Cloud for Professional Services™ is helping over 2,000 firms in more than 100 countries focus on and optimize their most important asset: their people. • The Customer Marketing Manager focuses on developing and executing strategies to increase customer loyalty, retention, and advocacy by deeply understanding existing customer behaviors and preferences. • You will be responsible for executing customer-focused marketing initiatives to drive retention, expansion, and loyalty. • Collaborate with CS, PS, CX, Sales, Product and Marketing to align messaging and create compelling customer communications that support key adoption and upsell efforts. • Measure the effectiveness of communication strategies and continuously optimize based on data-driven insights. • Collaborate in the planning, promotion, and execution of Converge, the yearly virtual customer conference, and other customer-facing events.

🎯 Requirements

• 3-5 years experience in customer marketing, customer success, communications, or a related field. • Strong people skills to engage with customers • Proficiency in project management • Experience with marketing tools like Marketo & Hubspot, Exposure to advocacy platforms like Influitive & Higher Logic is a plus. • Strong attention to detail. • Team Player: Ability to work cross-functionally with sales, customer success, and content teams. • Mastery of AI tools

🏖️ Benefits

• An intentionally engaging and collaborative culture - ditch the silo! • Strong work-life balance that’s a true focus of the company • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun

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