Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
VIP Account Manager
March 13
Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
📋 Description
• Act as the primary contact for a portfolio of high-value VIP customers. • Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty. • Understand each VIP customer’s unique needs, preferences, and playing habits to deliver personalized support and assistance. • Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly. • Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience. • Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers. • Recognize and act on up-sell and cross-sell opportunities within the VIP customer base. • Track and analyze key account metrics to spot trends and develop strategies for revenue growth. • Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards. • Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience. • Advocate for VIP customers’ needs within the organization, ensuring their feedback is considered and concerns addressed. • Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges. • Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage.
🎯 Requirements
• Native or fluent in Spanish and English skills, both written and oral. • Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry. • Proven experience as an Account Manager, host or a similar role involving customer hospitality and care. • Experience working within an online Sportsbook and Casino. • Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers. • Strong customer focus and a passion for delivering exceptional service. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Self-motivated, result-oriented, and able to work independently as well as part of a team. • Familiarity with CRM systems and customer service software is a plus. • Knowledge of online marketing or sales strategies and loyalty programs is a plus. • Flexibility to work when your players are active.
🏖️ Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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