Claims Administrator - HHG/Military Move

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KBR, Inc.

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Engineering • Aerospace • Defense • Professional Services • Technology

10,000+ employees

Founded 1901

🔬 Science

Description

• This is an SCA position. • HomeSafe Alliance is seeking a Claims Administrator/Data Processor with experience in HHG/Military Move. • Under limited supervision the Claims Administrator will provide administrative and clerical support for claims processes. • Respond to internal and external customer disputes and inquiries according to company policies. • The role requires high efficiency in producing documents and running reports. • Must be exceptionally customer service oriented, highly organized, have strong verbal and written communication skills, and possess a friendly, helpful demeanor. • Assist with answering and directing Claims Department phone calls and emails; making sure all areas are documented. • Assist in gathering necessary documentation and information from customers and/or service providers. • Receive new claims, register in the system, and assign to a Claims Adjuster. • Send related claim forms and documents as needed or requested. • Generate monthly, weekly, and daily Claims Data reports as needed. • Performing high-value traces, communicating results to customers, and scheduling and tracking items found. • Interface with the Adjuster, Agent, and customers to obtain information to ensure completeness of the information and update the claims system. • Performs follow-up on claims and updates system with new information as it is received. • Process and review claims settlement letters and checks. • Provide excellent customer service using sound judgment and decision making. • Typing, filing, scanning, copying and general office clerical duties. • Performs other job-related duties as needed.

Requirements

• High school diploma or equivalent, some college preferred. • Must be a U.S. citizen due to contractual requirements. • Excellent communication skills, oral and written. • Excellent organizational and time management skills. • Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint). • Ability to handle multiple tasks with speed and accuracy and with attention to detail. • Positive interpersonal and problem-resolution skills. • Previous knowledge and/or experience working in an administrative/data processing role within Military Move, personal property or cargo claims environment highly preferred.

Benefits

• Medical, Dental and Vision Insurance. • Paid time off (PTO) • Three weeks of PTO for newly hired employees • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical TRICARE Supplement Plan • Voluntary Benefit Plans • And more!