Kegmil
Kegmil is a technology company that provides field service management solutions focused on operational efficiency and asset management. Their platform offers features such as work order management, client and site management, preventive maintenance, and digital inspection reporting. Kegmil aims to empower field service organizations with mobile-first data capture and actionable insights, improving service performance and enabling a paperless workflow.
Field Service Management • SaaS
Customer Onboarding Specialist
February 12
Kegmil
Kegmil is a technology company that provides field service management solutions focused on operational efficiency and asset management. Their platform offers features such as work order management, client and site management, preventive maintenance, and digital inspection reporting. Kegmil aims to empower field service organizations with mobile-first data capture and actionable insights, improving service performance and enabling a paperless workflow.
Field Service Management • SaaS
📋 Description
• Kegmil is seeking an empathetic and service-oriented team member to join our Customer Success team that focuses on cultivating strong relationships and loyalty with our customers. • As a Customer Onboarding Specialist at Kegmil, you will own the critical early phase of the customer lifecycle by delivering a phenomenal onboarding experience and positive first impression with new users of our product. • You will be responsible for account setup, configuration and initial training, driving implementation and adoption against a defined onboarding schedule, and ensuring that customers’ desired business outcomes are achieved by realizing our product’s benefits and value. • Rooted in a culture of continuous learning, you will be empowered to provide constructive suggestions to improve our onboarding processes and work closely with Product and Engineering team to make important product enhancements based on customer feedback. • We are an ambitious bunch with big targets to meet in the year ahead – and you will be instrumental in driving our success!
🎯 Requirements
• Good listener and empathetic communicator who is naturally interested and eager to probe, ideate, and hunt for solutions to customers’ technical and non-technical problems. • Ability to multi-task, prioritize and manage time effectively in handling multiple projects. • Keen attention to detail and excellent follow through – the ball is never dropped. • Comfort with ambiguity in a fast-paced, dynamic environment where change is the only constant. • Excellent verbal and written communication skills in English. • Previous experience in a customer facing role, including account management, customer support, product or project management and sales – preferably in software/tech industry.
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