ACH Support Analyst - Payment Deposit Services
6 hours ago
Description
• Support multiple functions and processes within Payment and Deposit Operations • Primary responsibility is operation support of ACH and Vault applications • Performs business analysis for payment and deposit applications • Acts as first line of contact for user reported inquiries • Ensures high quality support and great service to partners and clients • Assists in identifying and implementing operational improvement concepts • Develops reporting and metrics to measure performance • Communicates clearly with end users and key stakeholders • Mines data from primary and secondary sources • Leads and coordinates small projects and initiatives • Builds relationships and communicates effectively with stakeholders
Requirements
• Bachelor’s Degree or equivalent experience • 2+ years in operational or support environment • Client centric mindset • Excellent written and verbal communication skills • Ability to effectively manage change • Proven track record of building strong working relationships • Strong decision making and analytical skills • Attention to detail in documenting and implementing requirements • Highly organized, detail-oriented • Ability to facilitate research and resolution of issues • Strong aptitude to technology based tools and databases
Benefits
• Short-term incentive compensation • Deferred incentive compensation • Benefits for eligible employees
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