Forum and Community Moderator (For JAPANESE language)

August 13

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Keywords Studios

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International technical and creative services provider to the global video games industry and beyond.

Art Services • Engineering • Audio Services • Functionality QA • Localization

10,000+

Description

• Monitor and moderate our client’s Community on Discourse • Respond to user questions and concerns in a timely and helpful manner. • Enforce the community guidelines and policies. • Identify and remove inappropriate content. • Promote positive and constructive discussions. • Help create and maintain a welcoming and inclusive community environment. • Work closely with our client to ensure that the community is aligned with their goals and values.

Requirements

• Strong understanding of online communities and their dynamics • Excellent communication and interpersonal skills • Ability to work independently and as part of a team. • Passion for our clients’ products and services • Strong problem-solving and conflict resolution skills • Familiarity with Discourse or similar forum software • Ability to work flexible hours, including evenings and weekends. • Native Level Japanese skills, Business Level English skills. • Basic PC skills (Excel, Word, Emails) • Interested in social media & gaming.

Benefits

• Employee benefits, including health and dental care, when eligible. • Partnerships with STM, Telus, and BIXI (among others). • Employee Assistance Program.