Operations and Creator Success Coordinator - Performance

January 31

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+12 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $60k - $68.5k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Kickstarter

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Kickstarter is a crowdfunding platform that allows creators to bring their projects to life with the support of backers. It covers a wide range of categories, including art, comics, design, film, games, and technology. Kickstarter has successfully funded over 270,000 projects, with over $8 billion pledged by backers worldwide. The platform also highlights projects from diverse creators, such as Black, Hispanic, Latin, LGBTQIA+, and others to promote creativity and inclusivity.

51 - 200 employees

Founded 2009

👥 B2C

🌍 Social Impact

📱 Media

💰 Series D on 2022-01

📋 Description

• Kickstarter is seeking a motivated Operations & Creator Success Coordinator to join our Performance team. • This role reports to the General Manager of the Performance team and will be focused on delivering high touch creator support and coordinating creative asset development for data-powered tools and services. • Manage the creative development process between creators and external design teams, overseeing asset briefing, intake, and approval workflows to ensure seamless execution. • Own end to end onboarding and offboarding experience for creators working with the Performance team by maintaining up-to-date playbooks and process documentation to drive consistency and clarity. • Enhance the creator experience by providing proactive support, addressing inquiries, escalating concerns, and ensuring creators feel valued and supported throughout their engagement. • Continuously optimize operational processes within the tasks and workload you own by identifying and implementing scalable improvements without compromising creator satisfaction. • Track and analyze creator sentiment, consolidating feedback to provide actionable insights that drive team improvements and enhance service offerings. • Support creator service adoption by assisting with pitches and helping creators understand the value of our services to encourage engagement.

🎯 Requirements

• You have 1-2 years of professional experience managing and meeting the needs of clients with high expectations. Ideally, with experience pitching performance marketing services. • You enjoy working collaboratively, participating in team discussions, and have excellent communication and time management skills. • You have experience with creative development and brand-building, and a keen eye for detail. • You empathize with creators, the challenges of the creative process and bringing projects to life. • You consider the broader impacts of your work and how you can improve the whole team’s experience; identifying tooling & automation improvements, tackling systemic issues rather than firefighting, and excelling at cross-discipline collaboration. • You value sharing knowledge, personal growth, positive feedback, and continuously improving operational and team practices.

🏖️ Benefits

• A fully remote workforce with plenty of opportunities to get to know your colleagues • 100% employer-paid health plan offerings • 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years • 25 volunteer hours each year to give back to your community • 16 weeks of parental leave plus fertility/family planning resources • Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work • Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work