Lead Design Researcher

May 4

Apply Now

Get a free AI resume review

Kin Insurance

WebsiteLinkedInAll Job Openings

The world has changed. Why hasn't insurance? Kin. For Every New Normal.

Insurance • Homeowners Insurance • Condo Insurance • InsureTech

201 - 500

💰 $145M Debt Financing on 2022-10

Description

• Leading, developing and executing qualitative research, and measuring strategy for Kin’s Insurance product and marketing experiences • Working closely with strategic advertisers and cross-functional stakeholders to build research studies that impact revenue • Playing a key role in developing and validating our acquisition, retention, policy management, and claims experiences across Kin • Working across all areas of survey research–survey design, project management, data integrity and fieldwork supervision, data analysis, storytelling, report creation, presentation, and insight adoption • Providing critical user and industry expertise–staying ahead of user needs, industry trends, methodologies, and 3rd party partnerships, advising Kin’s experience strategy accordingly • Designing and executing end-to-end custom, primary research using a wide variety of methods • Designing studies that address both user behavior and attitudes • Educating internal and external stakeholders on user performance trends and best practices to advise product decisions • Effectively managing and prioritizing research plans through ambiguous and fast-changing environments, and aligning and efficiently executing critical insights and work with a large group of stakeholders • Leading multiple customer research engagements - presenting thought leadership and measurement insights • Extracting insights from large and diversified data/results, providing hypotheses, and using insights to answer product, sales, marketing, and business development questions • Having a strong point of view on validity of data sources, and ensuring that all insights are consistent and methodologically sound • Generating insights that both fuel ideation and evaluate designs • Managing and mentoring 1-2 researchers • Leading a partnership with product managers, engineers, designers, marketers, and data scientists • Facilitating adoption of user insights, and drawing a direct line from research insight to user adoption to business impact by prioritizing high impact research studies

Requirements

• Bachelor’s degree with 10+ years’ of relevant experience in user experience, applied research and/or product research and development; or a Master’s degree and 8+ years’ relevant experience; or PhD and 5+ year relevant experience • Experience conducting in-depth interviews, focus groups, concept testing, and usability testing • Interest in and experience executing hands-on, primary research • Experience translating research findings into strategic narratives

Benefits

• Medical, Dental, Vision, Disability and Life Insurance • Flexible PTO policy • Remote work • Generous equity package • 401K with company match • Parental leave • Continuing education and professional development • The excitement of joining a high-growth Insurtech company and seeing your work make an impact