Technical Support Engineer, North America

September 16

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KLA

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Semiconductor Process Control • Inspection and Metrology • LED • Nanotechnology • AI

10,000+

Description

• To provide remote & onsite service support during all equipment installation for current and future products, with the aim of improving customer happiness • To provide first line technical support for all customer concerns seen within the NAFO. • To provide and lead technical support L2 to L4 customer concerns to the field teams encompassing system commissioning, system breakdowns and preventative maintenance support. • To generate a close working relationship with the field teams in the region to enable the company to effectively support the SPTS division product portfolio. • Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements. • Accurate completion of all field visit reports (expenses, field returns etc) • Provide remote technical support to Installation and CSE teams. • Such other duties as may be reasonably required from time to time.

Requirements

• Relevant field service experience within the semiconductor field or other capital equipment arena. • Bachelor's degree or Associates Degree in related technical field • Five years of working experience in a related technical field • Electronic fault finding to component level would be a distinct advantage. • Experience of PLC’s and legacy operating systems and CVD and PVD system tools • Experience of three phase voltages • Excellent communication and customer interfacing skills • Good interpersonal skills • Being able to put together a 4-blocker, 8D or 7 step presentation including but not limited to fishbone presentation. • An adaptable approach to working hours and locations. • A flexible approach to work responsibilities, enabling both independent and team working. • Ability to work alone or unsupervised for extended period of time, often in relevant situations. • A detailed and logical approach to problem solving. • Must be adaptable and willing to travel internationally to support the customer. • 40-50% Travel as needed including but not limited to North America and Canada as well as international for training and global issues

Benefits

• medical, dental, vision, life, and other voluntary benefits • 401(K) including company matching • employee stock purchase program (ESPP) • student debt assistance • tuition reimbursement program • development and career growth opportunities and programs • financial planning benefits • wellness benefits including an employee assistance program (EAP) • paid time off and paid company holidays • family care and bonding leave