Technical Support Engineer - Linux and HPC Admin

September 15

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NVIDIA

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GPU-accelerated computing • artificial intelligence • deep learning • virtual reality • gaming

10,000+

Description

• Provide support to our customers for our Linux-based cluster management software product, ensuring customers get the help they require to support their clusters. • Collaborate with the development team to get the right information and to raise support tickets to the appropriate development team. • Become and serve as a subject-matter expert in any one of a number of areas. • Research and development tasks for customers or for internal use by our development team. • Work with the latest hardware (e.g. GPUs, FPGAs, AI accelerators, high-speed interconnects such as InfiniBand, Omni Path, and Gig-E) and software technologies such as parallel filesystems (e.g. Lustre, GPFS, BeeGFS, WekaIO), Jupyter, various ML frameworks and tools, Spark, Kubernetes, and Ceph.

Requirements

• BS degree or equivalent experience in Electrical Engineering or related field. • 5 years of relevant, aligned experience, ideally in a customer facing role. • Proven research skills and interest in assisting customers to achieve their goals. • Experience in a technical customer-facing role. • Eagerness to learn and become an authority of our product. • Excellent written communication skills with the ability to easily convey complex technical information to consumable summaries. • In-depth knowledge of Linux. • Familiarity with typical Linux installations and their most common software elements. • Experience with high-performance computing and system administration would be an asset

Benefits

• Eligible for equity and benefits