Join our Facebook group
👉 Remote Jobs NetworkBuilding Teams, Improving Lives
After-school programs • Soccer education • Poetry/creative expression education • Service-learning education • Youth Development
11 - 50
September 10
Building Teams, Improving Lives
After-school programs • Soccer education • Poetry/creative expression education • Service-learning education • Youth Development
11 - 50
• Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto! • Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports. • Be among the foremost technical and troubleshooting experts for our SDK and Cloud platform. • Partner with engineering and customer teams to resolve issues. • Interact directly with developers and resolve their issues. • Participate in a rotation to ensure customers have 24x7 coverage for emergencies. • Work with Engineering to communicate incident status to customers. • Write knowledge base articles to enable customers to quickly resolve problems. • Aim for the highest customer satisfaction possible.
• Have 3+ years of experience in technical support engineering or software engineering roles. • Earned a Bachelor’s degree in Computer Science or similar experience. • Customer-facing soft skills including active listening, customer empathy, and expectation-setting. • Ability to read and follow code and GitHub commits to understand recent changes • Excellent communication skills in English, both written and verbal, are critical as you will need to explain complicated topics to developers with diverse backgrounds. • Broad technical understanding of mobile devices, cloud computing, and networking. • You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. • Detailed technical understanding in one of the following areas: MongoDB, SQL, Cloud computing, or Distributed databases.
• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan
Apply NowSeptember 7
201 - 500
Provide technical support for customers using Venafi's identity management platform.
🇺🇸 United States – Remote
💵 $90k - $110k / year
💰 Private Equity Round on 2020-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
September 7
201 - 500
Provide technical support for customer issues at a cyber security company.
September 7
2 - 10
Provide technical support for Anrok’s sales tax compliance platform.
🇺🇸 United States – Remote
💰 $20M Series A on 2022-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
September 4
501 - 1000
Provide technical support for Recharge's subscription platform customers.
🇺🇸 United States – Remote
💰 $227M Series B on 2021-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🗽 H1B Visa Sponsor
August 29
11 - 50
Provide remote technical support for customer systems at DeepHealth.
🇺🇸 United States – Remote
💵 $50 - $60 / year
💰 $225k Grant on 2019-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer