Technical Support Engineer

September 7

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Anrok

WebsiteLinkedInAll Job Openings

2 - 10 employees

☁️ SaaS

📋 Compliance

💳 Fintech

💰 $20M Series A on 2022-02

Description

•Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently. •Leverage internal resources and collaborate with various teams to resolve complex technical challenges. •Interpret internal and external technical documentation and API specifications to assist in understanding customer needs. •Communicate technical concepts clearly and concisely to customers with less technical understanding. •Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution. •Contribute to the continuous improvement of our support processes and knowledge base.

Requirements

•Strong technical aptitude with the ability to quickly grasp complex systems and documentation. •Excellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences. •Previous experience in a customer-facing technical support role. •Proven ability to collaborate effectively with engineering and support teams to resolve customer issues. •Ability to manage multiple priorities and adapt quickly in a fast-paced environment.

Benefits

•The equity upside of an early-stage startup with the product-market fit of a later-stage company. •Daily lunch and snacks for those working out of our San Francisco office. •Medical, dental, and vision insurance covered 100%. •One Medical membership covered, flexible sick benefits and more. •Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. •One Medical annual membership. •Bi-annual team offsites and optional quarterly gatherings at the SF HQ office. •Home office setup stipend to ensure you have the equipment you need to thrive at work.