Client Support Engineer

September 13

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Trumid

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Description

• Trumid is seeking a Client Support Engineer to ensure a seamless user experience. • Work in a fast-paced trading environment, resolving issues and supporting clients effectively. • Serve as primary point of contact for clients, providing technical and functional support. • Collaborate with UI, Sales, and internal teams for client satisfaction. • Oversee incident management and ensure timely resolution of client-reported issues. • Help monitor platform performance and client education on features.

Requirements

• 5+ years of experience in Financial Client or Technical Support roles, focusing on client interaction and communication. • Strong background in production/application support, with a proven ability to manage complex client trading systems and environments. • Experience working with UI and Sales teams to ensure client needs are met from a technical and business perspective. • Proficient with trading ecosystems or financial technology platforms. • Skilled in both technical aspects and client interactions (internal and external), with a deep understanding of trading features and protocols • Proficient with SQL in both Postgres SQL and BigQuery. • Strong understanding of databases and reporting tooling, including SQL, PostgreSQL, and Google Big Query • Understanding of FIX protocol and network topologies • Understanding of monitoring tools (e.g., DataDog, Prometheus) and their application in maintaining client satisfaction. • Experience with Linux environments, including troubleshooting and system optimization. • Basic scripting abilities (Python, Bash) to automate support processes and improve client-related workflows. • Proficiency in incident management, including diagnosing and resolving platform-related issues that impact clients. • Exceptional communication skills: Able to clearly articulate technical concepts to non-technical clients and collaborate effectively with internal teams. • Client-focused mindset: Demonstrated ability to understand and prioritize client needs, ensuring a positive user experience. • Multitasking and project management: Proven track record of managing multiple client issues and projects in a fast-paced environment. • Team player: Willing to work cross-functionally with Sales, UI/UX, and Engineering teams to enhance client outcomes. • Ability to create clear and comprehensive documentation to support both clients and internal stakeholders.

Benefits

• Highly competitive compensation • Fully paid medical, dental and vision coverage • Remote work • Team-oriented and collaborative company culture