Knak
Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.
Senior Customer Success Manager
February 5
Knak
Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.
📋 Description
• The Customer Success team is looking for a Sr. Customer Success Manager. • Sr. CSMs are the point of contact for enterprise customer’s best practices. • Ensure customers’ success post-implementation by regular meetings. • Responsible for renewing and upgrading accounts and generating leads. • The Sr. CSM will serve as the customer's trusted advisor and partner.
🎯 Requirements
• 4+ years of experience in Customer Success/Service • Comfortable working in a fast-paced tech environment • Tech-savvy and eager to learn and teach new technologies • Strong business acumen and critical thinking skills • Analytical thinking to derive insights from data • Ability to leverage data to identify trends • Ability to build relationships with senior executives • Strong communication skills for various forms of interaction • Commercially driven to see account growth • Measured on GRR, NRR, CSQLs, NPS, and Account Health Score
🏖️ Benefits
• Competitive salaries • Equity in the company • Great benefits • Paid vacation • Life leave days • Team lunches and off-sites • Commitment to career growth
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