Consultant - Intercultural Language Destination

November 6

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Knowledge Anywhere

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Corporate eLearning Solutions • Learning & Development • Online Training • Virtual Classrooms • Learning Management Systems

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Description

• This position is a revenue generating position: converts authorized products into actual programs (revenue), by influencing customers to attend intercultural training programs. • Provide single point of coordination for intercultural service delivery, including client authorizations, participant intake, input in customization of program, scheduling and logistics. • Influence customer and eligible family members as to the benefits of intercultural training. • Identify the best matched Intercultural Coach for each program based on customer need. • Convert authorizations into actual programs and maintain a 63% utilization rate or higher. • Secure Cartus Intercultural & Language Solutions’ position as provider of choice through exceptional customer service. • Demonstrate knowledge of Intercultural & Language Solutions products and services in all interactions with customer and clients. • Maintain data integrity by updating ATLAS and the Digital Learning System for each assigned file. • Fully know and understand client-specific policies and counsel customers accordingly. • Communicate, as needed, client-specific policies and procedures within Intercultural & Language Solutions. • Maintain all pertinent records and ad hoc reports for management review and decision-making. • Present and deliver special projects such as new hire training within Cartus. • Develop and implement account-specific plans and strategies to achieve revenue, volume and profit goals. • Identify and communicate cross-selling opportunities for Intercultural & Language Solutions products and services to amplify revenue possibilities. • Participate in client meetings as required. • Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments. • Give feedback on systems and processes and suggest changes where appropriate. • Develop and maintain relationships with internal/external resource people (Intercultural Coaches, IAC’s, Program Specialists, ILS Directors, Language Team, and Client Services Managers).

Requirements

• Intercultural, International, Business, Linguistics studies preferred • Sales experience • Minimum 2 years work experience in service environment • Speak and write at least one foreign language • 1-3 years international living experience • Proficiency in database and spreadsheet manipulation • Proficiency in internet searches • Proficient Microsoft Suite • Strong teamwork mindset • Initiative and critical thinking skills • Strong problem solving / analytical ability • Commitment to excellence in customer service, internal and external • Excellent time management and organizational skills • Ability to work as a part of a virtual team • Ability to multi-task and prioritize • Global mindset and cultural sensitivity • Detail-oriented, Accuracy, reliability, dependability • Self-directed • Experience working and communicating in a professional environment • Impeccable communication skills – written and verbal