Operations Specialist

March 4

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $48 - $57 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Knowledge Anywhere

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Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

Corporate eLearning Solutions • Learning & Development • Online Training • Virtual Classrooms • Learning Management Systems

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

📋 Description

• Job Title: Operations Specialist • Job Summary: As the Operations Specialist, your primary role is to establish and optimize operational processes for Upward Title in Washington, a new market for the company. • You will be instrumental in developing and implementing efficient workflows, ensuring compliance with state regulations, and leveraging technology to enhance overall operational effectiveness. • Your primary focus will be on setting up and standardizing processes at the branch level, ensuring proper workflow with the National Operations Center. • Key Responsibilities: • Process Design: Develop the company operational processes to optimize efficiency of the escrow assistants and closers in customer-facing roles. • Collaborate with National Operations Center to develop and integrate a standardized workflow between NOC and the branches. • Technology Setup: Support technology in the development and optimization of our systems for Washington state. • Optimize document libraries and templates for Washington state operations. • Training and Documentation: Provide guidance, training, and support to national teams on Washington state procedures and norms to ensure a high level of team performance. • Maintain thorough documentation of operational procedures and updates. • Collaboration with Stakeholders: Work closely with cross-functional teams, including sales and customer service, to integrate process improvements that enhance customer satisfaction. • Implement strategies to enhance customer satisfaction and maintain strong client relationships.

🎯 Requirements

• Minimum of 3 years of experience in operations preferably in the real estate or title industry. • Proven track record of successfully implementing process improvements and optimizing workflows. • Strong analytical skills with the ability to identify areas for improvement and develop effective solutions. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Proficiency in using technology platforms and tools to enhance operational efficiency. • Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. • Knowledge of industry regulations and compliance requirements at the WA state and local level.