Director of Professional Services

4 days ago

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Kobalt Music

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $550M Debt Financing on 2022-03

Description

•Provide strategic direction and leadership to the Professional Services team •Responsibility for management of personnel including but not limited to targets, team utilization, performance management, growth and development, employee relations, recruitment, and administration •Oversee the delivery of professional services to ensure customer satisfaction and successful project outcomes •Act as the senior point of contact for key clients and stakeholders •Ensure the efficient and effective delivery of services, including implementation, consulting, and support •Develop and maintain high standards of service quality •Support sales efforts with expertise and resources as needed •Manage the financial performance of the Professional Services team, including forecasting, resource allocation, utilization and reporting •Ensure efficient capacity management while achieving the margin and revenue targets for the Professional Services team •Management of external resources including negotiating rates, statements of work, monthly billing, and ensuring working to budget •Continuously evaluate and improve service delivery processes, methodologies, and tools •Implement best practices to enhance efficiency and effectiveness •Identify opportunities to improve service offerings based on customer and team feedback •Work closely with other departments to ensure alignment and collaboration across the organization

Requirements

•5+ years of experience leading professional services teams •Experience successfully scaling services teams through $5M - $25M revenue growth stage •Strong management and leadership skills and ability to attract, retain, motivate, coach and mentor high performing teams •Ability to plan and manage complex projects successfully, understand available resources, establish timelines and budgets, and assign tasks and areas of responsibility •Demonstrated understanding of service delivery methodologies, tools, and best practices •Outstanding verbal and written communication skills and ability to resolve disputes effectively •Nice to have: Experience with cybersecurity, governance, risk and compliance, privacy, penetration testing, cloud security or other information security fields is a benefit

Benefits

•Competitive salary and equity options •Comprehensive health, dental, and vision insurance •Flexible work arrangements •Professional development opportunities •Fun and inclusive company culture