Product Performance Manager

March 8

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Komatsu

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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

10,000+ employees

Founded 1921

🚀 Aerospace

🌾 Agriculture

📋 Description

• Train servicing agent as required to follow through on remaining contract obligations. • Monitor contract performance and manage corrective actions to close any shortfalls in mining equipment performance. • Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu machine performance. • Coordinate project start-up with customer and servicing agent after sale is complete. • Manage assembly, commissioning and delivery of machines to customers in accordance with contract delivery terms. • Structure support terms for the sale of new machines in the market (delivery terms, up time, operating cost guarantees, etc). • Serve as mediator to resolve any disputes between the customer and servicing agent. • Execute policy settlements (outside warranty) on behalf of Komatsu. • Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL Support servicing agent with diagnosing and resolving technical problems on machines. • Advise servicing agent and customers on operational and maintenance best practices for surface mining equipment. • Compile reports to document quality issues on the machines in the market on an ongoing basis for Komatsu factory engineering review. • Coordinate field investigations or testing required by Komatsu. • Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer. • Manage training plans to improve Komatsu machine support capability levels for the servicing agent personnel. • Perform Root Cause Analysis (RCA) investigations on Komatsu mining equipment and major components. • Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data.

🎯 Requirements

• Education: Associate degree or technical training related to the repair and service of heavy equipment. Four-year college degree preferred. • Experience: 5 years industry experience in the repair and service of heavy equipment. • 2 years' service management experience preferred. • Demonstrated success in a project management role. • Excellent interpersonal skills/effective communicator: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent and customer management staff. • Computer skills: High-level proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel) and web browsers. Familiarity with SAP and Salesforce is a plus. • Experience with computer-based troubleshooting on heavy equipment (fault code analysis, machine downloads, etc.) • Technical skills: Excellent knowledge of mechanical, electrical and hydraulic systems required. • Travel: Requires travel up to 75% Must possess a valid driver’s license and be able to safely operate a company vehicle.

🏖️ Benefits

• Competitive wages • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance) • Personal wellness spending account • Company-sponsored registered pension plan (RPP) and matching program. • Safety boot voucher • Paid vacation • Company-supplied tools