Technical Customer Success Manager - EMEA

April 1

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Kong Inc.

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Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

API • APIs • web services • Cloud Services • big data

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

📋 Description

• You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. • You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. • This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. • As a member of the CX team you will act as a champion for our most critical asset, our customers. • You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. • You will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers. • This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. • You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. • Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. • Above all you’ll be acting as a stellar teammate for the rest of Kong.

🎯 Requirements

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong. • Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques. • Have passion and determination about our technology and our customers. • Be a self starter with strong organizational skills to drive effective customer outcomes. • Have a good understanding of complex technology environments. • Have great self awareness and strong communication skills. • Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies.