Farmer Success Associate - Sales Focused

20 hours ago

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Description

About FarmRaise - we’re making finance accessible to farmers 🌱 FarmRaise is building a modern financial platform that helps farmers take control of their finances and access new funding opportunities. We provide simple, intuitive tools that make it easier for farmers to manage their data and focus on what really matters—running their farms. We work with some of the largest and most impactful players in agriculture, helping them streamline their funding administration and simplify reporting from the field. Our goal is to support thriving farming communities and make climate-smart farming more accessible by breaking down financial barriers. We’ve been featured as the best all-around farm accounting solution by Nerdwallet, and we’re recognized as a DEIB Luminary by Will Reed’s Top 100. Backed by top investors like Pear, Accel, Susa, and Better Tomorrow Ventures, our team includes farmers’ kids and tech enthusiasts passionate about working alongside farm operators to build a more sustainable, profitable future for agriculture. FarmRaise is hiring a Farmer Success Associate (Sales Focused) to retain and expand our paid membership base, converting leads to paying customers and providing excellent, responsive customer support to drive engagement and retention.

Requirements

Sales Experience in Agricultural or Financial Services: 3+ years of experience in sales in a D2C or small business Saas environment, preferably in the agriculture, fintech, or SaaS (Software as a Service) industries. You should have proven experience meeting and exceeding sales targets and upselling to increase customer lifetime value. Customer Success Expertise: 2+ years of experience in customer success or support roles, with a proven ability to onboard, retain, and grow customer relationships. Familiarity with nurturing long-term customer engagement and helping clients get the most out of a product or service. Farming or Agricultural Knowledge: Experience working with or selling to the farming community is highly preferred. Understanding the financial aspects of farming, such as farm management, budgeting, and accounting, is a strong advantage. Strong Communication and Relationship-Building Skills: Excellent written and verbal communication skills. Ability to establish trust, empathize with customer needs, and foster positive relationships with clients across various channels (phone, email, live chat). Technical Aptitude: Familiarity with customer support tools (such as Intercom), and basic financial software. Ability to quickly learn and explain technical aspects of a finance tracking app to non-technical users. Problem-Solving Abilities: Proven skills in resolving customer inquiries, troubleshooting issues, and providing tailored solutions that ensure customer satisfaction and continued use of the app. Self-Starter and Team Player: Comfortable working in a dynamic, remote work environment. Ability to work independently, manage your time, and collaborate effectively with cross-functional teams, including sales, marketing, and product development. Adaptability in a Fast-Paced Environment: Ability to adapt to evolving company processes, new product features, and changing customer needs, while maintaining focus on driving customer success and sales goals.

Benefits

Competitive health care benefits. Unlimited PTO policy, with minimum 2-weeks PTO expected and an additional 2-weeks of company closure dates annually. 401k with employer matching. Annual professional development stipend.