Call Center Deputy Program Manager

November 4

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KSA Integration

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Management Consulting • Leadership Development • Training and Education • Strategic Solutions • Business Integration

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Description

• Seeking a motivated Deputy Program Manager for contact center operations • Manage call center compliance and performance metrics • Assist Program Manager in operational tasks

Requirements

• BA/BS degree required • Minimum of 8 years of progressive management experience with Call Centers and Customer Service centers in supervisory roles • Experience in call center supervision/management in healthcare or government service • Strong leadership and coaching skills • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment and manage multiple priorities • Proficiency in Microsoft Office Suite and WFM systems • Experience with service recovery processes is a plus • Must pass a NACI Tier 1 background investigation

Benefits

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents) • HSA / FSA Medical Plans • PTO • Flexible Work Environment and Encourage Work/Life Balance • 401K with Company Match • Observes all federal holidays • Professional Development/Tuition Reimbursement Program • Annual Career Development Process