Director of Service Excellence
September 27
Description
• About Kueski • At Kueski, we're dedicated to improving the financial lives of people in Mexico. • The Director of Service Excellence will lead and oversee the Service Excellence department. • This role aims to enhance the overall customer experience by managing and optimizing customer service. • The Service Excellence Director will play a crucial role in ensuring that our customer operations are efficient, effective, and consistently exceed customer expectations.
Requirements
• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred). • Minimum of 8 years of experience in customer service or operations management, preferably within the fintech or financial services industry. • Proven track record of leading and developing high-performing teams. • Experience in Quality Assurance and Learning & Development. • Strong understanding of B2C and B2B customer service dynamics. • Familiarity with collections operations and support functions.
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