Engineering Manager - Product Engineering

April 3

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Kustomer

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Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

customer experience • customer service • CRM • CX • SaaS

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

• Kustomer is the industry leading conversational CRM platform perfecting every customer experience. • Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service. • We’re looking for an exceptional Engineering Manager to lead our End User Experience team. • You’ll serve as both a hands-on technical lead and an empathetic people manager. • Your leadership will shape our technical vision and execution. • If you're passionate about backend engineering, we’d love to meet you.

🎯 Requirements

• You have a bachelor's degree (or equivalent experience) in Computer Science or related field • You have 7+ years of progressive experience in software engineering • You have at least 1+ year of experience managing a team of engineers • You have experience growing, mentoring, and developing engineers with varying degrees of experience • You are up-to-date with, and have a passion for, software engineering best practices • You have experience attracting and hiring engineering talent • Technical experience: • You’re familiar with Golang, Node.js and/or React.js • You’ve worked with and built REST APIs • Experience with continuous deployment • Experience with Docker, Terraform, and/or AWS • Experience with Elasticsearch, Solr, or Algolia • Experience with automated testing practices

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; • in the UK we also offer pension, supplemental health insurance and other perks.