Talent Sourcer - Technology Focus

April 12

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🎯 Recruitment

🦅 H1B Visa Sponsor

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Kustomer

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Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

customer experience • customer service • CRM • CX • SaaS

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

• About Kustomer: Kustomer is the industry leading conversational CRM platform perfecting every customer experience. • As a Technical Sourcer you are a critical part of Kustomer’s Talent Acquisition team, focused on hiring for the Engineering team. • You will play a pivotal role in our candidate development strategy for all engineering roles (SWE, Data, Infrastructure, Leadership). • We actively seek individuals who want to learn and be challenged every day.

🎯 Requirements

• 7+ years of consistent, highly autonomous and progressive experience delivering metrics-based success in a data-driven talent acquisition function, preferably in a Series C/D/E stage SaaS company. • Proven ability to source and engage passive candidates through multiple channels (e.g., AI tools, digital and live events, social media, networking, VC partnerships, employee referrals, Boolean search). • Excellent interpersonal and communication skills, with the ability to build relationships with candidates, hiring managers, and other stakeholders. • Experience using LinkedIn Recruiter, JuiceBox, other sourcing tools, and deep expertise in one or more applicant tracking systems (experience with Ashby a plus). • Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness, social media, and the online market space, including industry intelligence platforms, academic institutions, alumni associations, and other sources of great candidates. • Superior influencing skills with talent partners and hiring leaders evidenced by depth of technical knowledge in presenting highly-qualified candidates that exceed hiring manager expectations with nearly zero friction. • Previous recruiting and/or sourcing experience for a wide range of technology disciplines, including but not limited to Full-Stack SWE, AI/ML, Infrastructure, Data Engineering, Eng Leadership, Principal-level ICs. • Demonstrated experience in market research, data analysis and common analysis tools (e.g. Sheets, Excel, SQL). • Expert knowledge of Google Suite/ dashboarding in one or more tools. • Excellent communication, time management and negotiation skills. • Ability to work in a fast-paced, startup environment. • Experience developing a multi-year sourcing strategy and delivering and defending it to Leadership and C-suite (adaptable to non-technical functions). • Experience managing large, cross-functional projects. • Balance of scaled tech company and mid-stage Series C/D/E startup experience. • Current or previous experience as a tester or in advisory capacity to key TA tech platforms. • Strong preference for talent based in New York City Metropolitan Area.

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.