Technical Implementation Manager

April 9

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Kustomer

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Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

customer experience • customer service • CRM • CX • SaaS

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

• As Kustomer’s Technical Implementation Manager, you will work hand-in-hand with our Customer Experience, Product, Engineering, and Sales teams. • Managing multiple implementations for our most strategic clients, acting as a hybrid of project manager and technical/business consultant. • Leading project design sessions and providing guidance and best practices on configuration options to meet client needs. • Understanding the Kustomer platform end-to-end and collaborating with Sales, Customer Success, and Product. • Participating in late stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations). • Obtaining client feedback and distilling into action items for our product and development teams. • Ensuring all configurations, integrations, and customizations are fully tested and ready for deployment. • Owning any problems you discover and proactively driving forward solutions. • Being the source of truth for questions about the product and processes from other internal teams.

🎯 Requirements

• Bachelor’s degree in Information Technology, Engineering, Computer Science or related field, or equivalent professional experience. • 5+ years experience implementing B2B SaaS software for enterprise clients as the project lead with full responsibility for onboarding. • Innovative technologies fascinate you; you don’t need to code but are familiar with system integrations and web technologies such as HTML, CSS, JSON. • You are a strong relationship builder and trusted advisor who consults with clients on best practices and platform optimization. • You excel at scoping and designing solutions that meet client objectives within budget and resource requirements. • You demonstrate a drive and ability to achieve stretch goals in a fast-paced environment. • You are an ace project manager - skilled at keeping tasks on track while managing risk and ensuring effective cross-team communication.

🏖️ Benefits

• Kustomer offers competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage. • 401K. • WiFi and Mobile reimbursement. • Generous vacation policy. • In the UK we offer pension, supplemental health insurance and other perks.