IT Helpdesk Technician

March 1

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KVG

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KVG is a globally positioned and locally integrated company providing a vast array of products and services including home store and office accessories, batteries, chargers, ergonomic office supplies, technology and office equipment, and computer and tablet accessories. They also offer complex program management, troop and mission support, and procurement solutions. Additionally, KVG delivers logistics and support through services such as air charter, hotel and lodging, internet and mobile data services, linehaul services, and facility supplies. KVG is committed to system integration, sourcing, and delivering solutions that meet a wide spectrum of customer needs.

Expeditionary Procurement • Communications, Surveillance and Off-Grid Energy Solutions • Custom Unit Outfitting • Project Oversight, Compliance, and Quality Review • Manpower and Staffing

51 - 200 employees

🏢 Enterprise

🚗 Transport

📋 Description

• As KVG IT Helpdesk Technician, you play a vital role in providing technical support and ensuring the efficient operation of hardware, software, and network systems. • You will serve as the first point of contact for IT support, assisting users with troubleshooting, Microsoft 365 management, security monitoring, and IT system administration. • In addition to resolving issues, you will collaborate with infrastructure and security teams to improve IT operations and ensure system compliance. • This role offers excellent career growth opportunities in IT administration, security, and cloud computing. • Ideal candidates have strong problem-solving skills, a passion for technology, and a commitment to continuous learning in the evolving IT landscape.

🎯 Requirements

• Required Bachelor’s degree in Information Technology, Computer Science, or a related field. • Preferred Relevant certifications: CompTIA A+ Microsoft Certified: Modern Desktop Administrator CompTIA N+ Microsoft 365 Certified: Security Administrator Associate ITIL Foundation (For IT service management best practices) CompTIA Security+ (Cybersecurity fundamentals) • Required Minimum of 2 years in IT support roles, with hands-on experience in: Microsoft 365 suite administration Windows 10 and 11, macOS support Microsoft Teams setup and troubleshooting Intune Mobile Device Management • Preferred Cloud experience: Basic knowledge of Azure services. Automation skills: PowerShell, Python, or Bash proficiency for scripting IT administration tasks. IT service management (ITSM): Familiarity with ITIL frameworks for structured troubleshooting and escalation. Cybersecurity awareness: Understanding phishing threats, endpoint protection, and data loss prevention.