Technical Account Manager
November 10
Description
• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions • Assist in technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Hold educational and informational training sessions to enable our clients to use UiPath products effectively • Provide developers with customers’ feedback and contribute to identification and creation of new features or products • Perform initial or secondary investigations and respond to online and phone support requests • Deliver periodic reviews with customers (e.g. Health checks) • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Collaborate cross departmentally within UiPath to establish and communicate best practices
Requirements
• A degree in Computer Science or relevant degree • A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell) • Fluency in written and spoken English is mandatory • 3-5 years relevant work experience in a customer-facing, technical account management • Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred • SaaS and Cloud experience a benefit • Solid technical background with hands on experience in digital technologies • Experience in technical support, project management, technical sales and consultancy. • Previous experience in application or implementation support domain is a plus • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Familiarity with software and front-end development • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. • Diplomacy, tact, and poise under pressure when working through customer issues. • Willingness to travel approximately 50% • Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals • Solid technical background with hands on experience in digital technologies • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Previous experience with UiPath or other relevant vendor products is highly desired
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