Customer Success Advocate, French Speaking

August 17

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LastPass

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LastPass manages your passwords and online life, so you don’t have to.

Password Management • Identity Management • Single Sign-On • SaaS • Cloud

501 - 1000

Description

• The Digital Customer Success Advocate is passionate about helping customers gain maximum value from the solutions they have purchased. • As a Digital CSA, you will work with a team to deliver on-demand and proactive outreach to a pool of global customers to drive deployment, adoption, utilization, and retention of LastPass products.

Requirements

• Customer-focused – everything we do revolves around the customer! • Experience in customer success, customer support, or account management. • Excellent communication, interpersonal, and writing skills. • Advanced French knowledge. • Data-driven approach to problem-solving. • Demonstrate excellent time management skills and thrive in a high-velocity and high-volume environment. • Understanding of customer relationship management tools and technologies. • Ability to analyze data and transform it into meaningful information, with the skill to modify content appropriately to match customer needs and key metrics. • Ability to adapt and work efficiently in a rapidly changing environment; willingness to be an active participant in a team setting and manage multiple simultaneous projects. • Self-motivated with a strong desire to succeed and grow as the organization grows. • Proficiency in using Microsoft Office (Word, Excel, Outlook, PowerPoint).

Benefits

• Market-leading password manager • High-growth, collaborative environment with inclusive teams • Remote first culture • Competitive compensation • Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities