Customer Support Specialist
October 31
Description
• Provide accurate information about products and services • Resolve issues and answer queries swiftly and professionally • Maintain and update customer records and interaction logs accurately • Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution • Recommend potential products or services by analyzing customer needs and feedback • Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs • Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction
Requirements
• Minimum of 1 year in a customer service role, in the igaming industry (casino/sportsbooks/social gaming) • Bachelor’s degree preferred or at least 2 years of college education • Strong contact handling and active listening skills • Proficient with Zendesk and IT systems • Excellent communication and presentation skills in English • Customer-focused, adaptable to different personalities • Able to multitask, prioritize, and manage time effectively without close supervision • Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer) • Minimum 8 GB RAM, 1 GB HDD space • Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider • USB headset (noise-canceling), web camera
Benefits
• Competitive salary • Flexible, remote work environment • Opportunities for training and development • Potential for career growth in a rapidly expanding global company
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