Payments Manager - Operations

5 days ago

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Description

• Responsible for operations, fraud, & chargebacks. • Ensure payments portfolio operates smoothly and securely. • Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance. • Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols. • Liaise with the fraud and risk management teams to identify potential vulnerabilities. • Monitor payment performance metrics to proactively identify fraud patterns. • Lead the fraud prevention strategy, conducting regular reviews and audits. • Manage compliance and risk aspects of payment provider onboarding. • Work closely with Treasury and Finance on operational needs. • Support the development of operational documentation.

Requirements

• Proven experience in managing fraud detection systems, chargeback processes, and risk mitigation strategies. • Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely. • Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management. • Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement. • Effective verbal and written communication skills to clearly present risk assessments and updates on fraud prevention strategies. • Experience collaborating with cross-functional teams, ensuring alignment on risk management and operational procedures.