L1 Cloud Ops Engineer

October 12

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Revolgy

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GCP • AWS • G Suite • Kubernetes • DevOps

51 - 200

💰 Private Equity Round on 2020-06

Description

• Act as the first point of contact for customer support (via email, phone and other channels), resolving issues and escalating when necessary • Maintain accurate and up-to-date ticket records in our system, ensuring cases are handled within SLA • Collaborate with 2nd-level support and other departments to resolve complex queries • Automate business processes using various tools and technologies • Manage tasks in cloud management consoles where applicable • Communicate effectively with cloud providers and partners to ensure seamless service • Assist the team with administrative and continuous improvement tasks • Troubleshooting infrastructure outages, including third-party services and deployment environments • Communicating vendor updates (e.g., pricing changes, end-of-support notifications) to relevant stakeholders

Requirements

• Experience with any of cloud providers (AWS, GCP or Azure) and their services is a must • Knowledge of observability, networking, subnetting, site reliability and infrastructure as code (Terraform, CloudFormation) • Experience with at least one programming language • Familiarity with Git and version control platforms like GitHub/GitLab • Strong verbal and written communication skills • Previous experience in an IT role such as support, networking, back/front-end development, or system administration • Great command of the English language both in verbal and written form (B2/C1) • Willingness to take ownership, be responsible, display initiative, and work autonomously • Strong communication skills

Benefits

• Fully remote setup & flexible remote-first culture • Paid training and certifications • Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners • Defined career progression plan • Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK): 5 weeks of paid vacation & sick days • Budget for work equipment and energy costs • Mobile phone & mobile tariff contribution • Company notebook • GallupStrengths talent DNA analysis • Learning and development budget • Support for tech speakers and company-hosted meetups • Company events • Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data