Player Operations Specialist

October 31

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Description

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. • Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers. • Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks. • Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines. • Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies. • Assisting other departments with payment-related queries and investigating any discrepancies in the system. • Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance. • Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases. • Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

Requirements

• Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role • Bachelor's degree in any course or at least 2 years in college. • Preferably with experience dealing with USA/European Gaming accounts. • Can communicate in written and spoken English in a business environment. • Ability to multi-task, prioritize, and manage time effectively without micro-management. • Has interpersonal, communication and presentation skills. • Has problem-solving and decision-making abilities. • Has analytical skills and must be keen to details. • Has the ability to cope under pressure. • Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems • Has commercial awareness and the ability to understand broad business issues.

Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career

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