Qualfon
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing
Fiscal Operations Analyst
March 10
Qualfon
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing
📋 Description
• Responsible for day-to-day reporting, invoicing, and analytical needs of contact center operations. • Ensure accurate, timely, and concise reporting around Business Unit, Site, and Client key operating metrics. • Communicate with management and internal customers to identify areas of opportunity and assist in developing reporting solutions. • Assist with the creation/auditing of monthly client invoices and supporting documents. • Monthly forecasting, variance analysis, and financial performance report maintenance.
🎯 Requirements
• 1-2 years in an operations/high-performance role; preferably with Contact Center, Telemarketing, Insurance, and/or Analytics experience • Bachelor’s Degree in business, finance, or equivalent experience • Technically proficient with business reporting tools • Intermediate Excel skills: Calculating data with advanced formulas • Organizing worksheets and table data • Analyzing data using pivot tables • Excellent critical thinking, communication (verbal and written), and interpersonal skills • Strong attention to detail/accuracy, and ability to thrive in team-based corporate structure • Ability work in intense action and deadline-oriented environment and manage a wide range of cross-functional activities
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