Sales Engineer

September 17

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LawPay

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Credit Card Services for the Legal Industry

51 - 200

Description

• Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers • Own technical engagement with customers during the trial phase. Communicate MyCase’s value based on activities and work with customers on any identified issues or concerns to successful conclusion • Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility • Act as a central point of contact for the sales team about product, product requirements and business fit for our prospective customer • Deliver product and technical briefings / presentations to potential clients • Maintain accurate notes and feedback in CRM regarding customer input both wins and losses • Proactively engage and communicate with customers and MyCase business/technical teams regarding product feedback and competitive landscape • Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team

Requirements

• 2+years of experience as a solutions engineer or similar role • Ability to clearly communicate technical information • Ability to autonomously manage ambiguous situations • Strong interest in learning new and challenging platforms • Technical skills combined with significant social prowess • Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem • Ability to identity and learn new technology and skills without explicit guidance • Capable of owning difficult situations all the way through to completion • Willingness to develop technical skills outside of normal working hours

Benefits

• All employees receive fully covered medical, dental and vision coverage • Have some fur babies? - We offer them insurance too! • RELAX and enjoy your time away with our flexible paid time off policy! • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups