HelpDesk Support Specialist - Tier 1

April 8

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Lean Tech

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Lean Tech is a staff augmentation company that specializes in offering businesses the talent and support they need through a proven nearshore and offshore model. The company helps in establishing remote satellite offices in Latin America and the Philippines, building mission-critical teams across various business functions such as operations, technology, marketing, and sales. Lean Tech focuses on workforce optimization, providing tailored solutions to align people, processes, and technology to enhance customer experiences while minimizing costs. The company also emphasizes social impact by engaging in corporate social responsibility initiatives.

Development • Logistics • Automation • Software • Education

501 - 1000 employees

🤝 B2B

🎯 Recruitment

☁️ SaaS

📋 Description

• Joining our team means engaging with expansive engineering teams across Latin America and the United States. • We are seeking a detail-oriented and proactive Tier 1 Technical Support Specialist to join our Enterprise Applications team. • This role focuses exclusively on providing first-level support for critical business applications, rather than traditional IT or hardware support. • You will handle support tickets, perform initial troubleshooting, escalate complex issues, and contribute to internal documentation efforts. • Collaborate with a cross-functional team including Tier 2 Support, Developers, and a soon-to-be-hired Business Analyst.

🎯 Requirements

• 3+ years of experience providing technical support for SaaS applications. • Exposure to Salesforce, Five9, Origami Risk, or Nexus. • Familiarity with support ticketing systems (preferably JIRA). • Excellent communication and collaboration abilities. • Ability to work independently and manage time effectively in a fast-paced environment. • Experience supporting users in enterprise environments. • Basic familiarity with tools like DocuSign (low volume support only). • Strong interpersonal and communication skills. • Customer service skills, written and spoken. • Adaptability and patience. • Strong problem-solving skills, with the ability to quickly resolve issues as they arise. • Curiosity – motivated to understand how applications and business processes work. • Critical Thinking – not just executing tasks but actively analyzing and learning.

🏖️ Benefits

• Professional development opportunities with international customers • Collaborative work environment • Career path and mentorship programs that will lead to new levels. • Equal opportunity employer, celebrating diversity and creating an inclusive environment.