Chief Operating Officer - SSL

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Leap Brands

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Leap Brands is a premium service provider specializing in executive recruiting, recruitment marketing, brand building, mergers and acquisitions, and educational platforms. The company serves diverse sectors across the United States, offering expertise in private equity, franchising, health and wellness, and numerous other industries including automotive, agriculture, and information technology. Leap Brands is trusted by industry giants such as Arby's, T-Mobile, and Wendy's, among others, and is known for its dedication to expanding networks and connecting companies with qualified candidates.

Executive Recruiting • M&A • Franchising • Health & Wellness • Food& Beverage

2 - 10 employees

🎯 Recruitment

📚 Education

📋 Description

• The COO will be responsible for leading day-to-day operations and ensuring the seamless functioning of all co-working spaces. • This role will focus on optimizing operational efficiency, enhancing the customer experience, and executing the company’s strategic initiatives. • The COO will collaborate closely with the CEO, leadership team, and community managers to create and implement processes that support the company’s growth trajectory. • Oversee the daily operations of all co-working locations to ensure smooth, efficient, and cost-effective operations. • Implement operational best practices and streamline processes for optimal performance. • Translate the company’s strategic vision into actionable operational plans. • Drive initiatives that align with the company’s growth objectives, including expansion into new markets and the development of new service offerings. • Manage and mentor the operations team, including community managers and regional leaders. • Ensure an exceptional customer experience by maintaining high standards of service, cleanliness, and functionality across all spaces. • Work closely with the CFO to manage budgets, control costs, and ensure financial targets are met. • Support the company’s expansion efforts by identifying potential locations, overseeing build-outs, and managing operational setup for new spaces. • Ensure compliance with local regulations, health and safety standards, and company policies. • Leverage technology to enhance operational efficiency and improve the member experience.

🎯 Requirements

• Minimum of 10+ years of experience in operations leadership, preferably within the hospitality, real estate, or co-working space industries. • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred. • Proven Track Record: Demonstrated success in scaling operations, managing multi-location teams, and driving business growth. • Strong leadership and people management skills with the ability to inspire, mentor, and lead teams across various locations. • Solid understanding of financial management, including budgeting, forecasting, and P&L oversight. • Passion for creating positive customer experiences and a keen eye for detail in service delivery. • Experience with property management software, CRM systems, and data-driven decision-making. • Ability to think strategically while also managing day-to-day operations. Strong problem-solving and decision-making skills. • Excellent communication and interpersonal skills. • Ability to build relationships with internal teams, external partners, and stakeholders.