Lesaffre
Lesaffre is a global leader in bioengineering and bioprocessing, specializing in the use of microorganisms and fermentation processes. Established in 1853, Lesaffre focuses on providing innovative solutions in the fields of baking, food taste and flavorings, fermented beverages, healthcare, animal care, plant care, biotechnology, and renewable chemicals. The company emphasizes research and development, with over 700 experts working worldwide to unlock the potential of microorganisms for human, plant, and animal nutrition and health. Lesaffre is committed to nourishing and protecting the planet through sustainable practices and industrial excellence.
Baking • Biotechnologies • Health Care • Food industry • Research & Development
Customer Service Manager
3 days ago
Lesaffre
Lesaffre is a global leader in bioengineering and bioprocessing, specializing in the use of microorganisms and fermentation processes. Established in 1853, Lesaffre focuses on providing innovative solutions in the fields of baking, food taste and flavorings, fermented beverages, healthcare, animal care, plant care, biotechnology, and renewable chemicals. The company emphasizes research and development, with over 700 experts working worldwide to unlock the potential of microorganisms for human, plant, and animal nutrition and health. Lesaffre is committed to nourishing and protecting the planet through sustainable practices and industrial excellence.
Baking • Biotechnologies • Health Care • Food industry • Research & Development
📋 Description
• Bio Springer est engagée dans une démarche de renforcement de la qualité de service et de la satisfaction des clients • Le service Supply Solutions assure l’administration des ventes de la commande jusqu’à la facturation et l’encaissement • Organise et suit les expéditions • Est le contact unique des clients pour toutes questions relatives à la disponibilité produit, aux conditions de livraison ou à toute autre information concernant le processus de vente • Interagit avec l’ensemble du Département Supply Chain, les services de Production, et Qualité, la Direction Financière, les équipes commerciales des Business Units • Manager l’équipe de 6 assistants(tes) afin de garantir la bonne exécution des missions du service clients du traitement des commandes à la facturation, avec pour objectif la satisfaction des clients, et l’adéquation des ressources à la charge de travail • Animer individuellement les collaborateurs(trices) directs
🎯 Requirements
• Bac+5 de type Université ou Ecole de Commerce avec une spécialisation en Commerce International • Expérience impérative d’au moins 10 ans en management d’équipe opérationnelle d’un service clients • Maitrise de SAP Hana avec connaissance du module SD • Anglais et français opérationnels à l’écrit et à l’oral sont indispensables • Bonne connaissance du fonctionnement en BtoB en contexte International • Qualités de leader et capacité à s’adapter facilement aux interlocuteurs • Orienté vers la satisfaction client et atteinte des objectifs en cultivant l’innovation • Capacité à travailler en équipe, à gérer le stress et les priorités pour fixer des objectifs, résoudre des problèmes et prendre des décisions • Etre force de proposition
🏖️ Benefits
• RER D ou ligne de Métro 8 • parking personnel • restaurant d'entreprise • accord intéressement/participation • mutuelle/prévoyance
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