Product Support Engineer
December 5
Description
• Be the technical guru users turn to, troubleshooting and resolving their product-related issues. • Collaborate closely with our software engineers, reproducing and diagnosing defects, and ensuring timely resolutions. • Proactively identify patterns in user issues and work towards long-term solutions, not just quick fixes. • Enhance our technical documentation and knowledge base, ensuring users and internal teams have up-to-date resources at their fingertips. • Work in agile sprints, ensuring that support tickets are addressed in a timely manner and user concerns don't linger.
Requirements
• Familiarity with our tech stack (JavaScript/TypeScript, React, Node & AWS) is beneficial. • Prior experience in a technical support or product support role, preferably in a fast-paced tech environment. • Excellent communication skills. • A deep commitment to user satisfaction and a proactive approach to problem-solving. • Ability to work cross-functionally with engineering, product, and other teams. • Curiosity and a passion for understanding the 'why' behind issues.
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